PROTECTION OF CHILDREN AND ADULTS POLICY STATEMENT

Organisation: The Careline

The following statement was agreed by the organisation on: 29/10/2020

• This organisation is committed to the safeguarding of children and adults with care and support needs and ensuring their well-being.
• We recognise that we all have a responsibility to help prevent the physical, sexual, psychological, financial and discriminatory abuse and neglect of adults at risk of harm and abuse and to report any such abuse that we discover or suspect.
• We recognise that the personal dignity and rights of adults and will ensure all our policies and procedures will reflect this.
• We believe all adults should enjoy and have access to every aspect of the life of the organisation.
• We undertake to exercise proper care in the appointment and selection of those who will work with children and adults with care and support needs.
• We believe every child should be valued, safe and happy. We want to make sure that children we have contact with know this and are empowered to tell us if they are experiencing significant harm.

We are committed to:

• Following statutory and specialist guidelines in relation to safeguarding children and adults and will ensure that as an organisation all workers will work within the agreed procedure of our safeguarding policy.
• Implementing the requirements of the Disability Discrimination Acts 1995 and 2005, Equality Act 2010 and all other relevant legislation.
• Supporting, resourcing and training those who undertake this work.
• Ensuring that we are keeping up to date with national and local developments relating to safeguarding.
• Ensuring that everyone agrees to abide by these recommendations and the guidelines established by this organisation.
• Supporting all in the organisation affected by abuse.

We recognise:

• Children’s Social Services has lead responsibility for investigating all allegations or suspicions of abuse where there are concerns about a child. Adult Social Care has lead responsibility for investigating all allegations or suspicions of abuse where there are concerns about an adult with care and support needs.
• Where an allegation suggests that a criminal offence may have been committed then the police should be contacted as a matter of urgency.
• Safeguarding is everyone’s responsibility.

We will review this statement and our policy annually.

If you have any concerns for a child or adult, then speak to one of the following who have been approved as safeguarding co-ordinators for this organisation.

Tracia Campbell - Safeguarding Co-Ordinator

Kemi Bamishaye - Deputy Safeguarding Co-Ordinator

Cookie Policy

Information about our use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

Were are recruiting for a home based volunteer to help recruit and manage our volunteers.

Privacy Statement

We, The Careline are committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with.  The purpose of this statement is to set out how we use any personal information that we may obtain from you.

Data Protection Act 2018 (‘the Act’)

We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data.

Use and collection of personal information

In general you can visit our website without telling us who you are and without revealing any information about yourself.  If, however, you use our site you will need to register and you will be asked to provide certain information such as your contact details.  We will store this data and hold it on computer or otherwise.

We may use information that you provide:

• To register you with our website and to administer it.
• For assessment and analysis, e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.

If you do not want us to use data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.  

We may disclose your personal information to third parties:

• In the event we sell or buy any business or assets, in which case we might disclose your personal data to the prospective buyer or seller.
• If we are under a legal duty to disclose or share your personal data in order to comply with or meet any legal obligation.

Cookies

We collect information directly from you in a number of ways.  One way is through our use of ‘cookies’.  Most websites use cookies in order to make them work, or to work more efficiently, as well as to provide information to the owners of the website.  They help us to understand how our customers and potential customers use our website so we can develop and improve the design, layout, content and function of the site.  Cookies are small text files that are placed on your computer’s hard drive by websites that you visit.  They save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you.  This means that when you go back to a website, it can give you tailored options based on the information it has stored about you on your last visit.

Some of our cookies are used to simply collect information about how visitors use our website and these types of cookies collect the information in an anonymous form.

Where there is a login process relating to buying products or services from us we also use cookies to store personal registration information so that you do not have to provide it to us again on subsequent visits.

The rules about cookies on websites have recently changed.  If you are uncomfortable with the use of cookies, you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser.  You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer.  You can also delete any cookies that are already stored on your computer’s hard drive.  However, please be aware that if you do delete and block all cookies from our website, parts of the site will not then work.  This is because some of the cookies we use are essential for parts of our website to operate.  Likewise, you may not be able to use some products and services on other websites without cookies.

To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site.  Alternatively, you may opt out of receiving information from us by e-mail, telephone, fax or post.  Our phone number is (details), or you can e-mail us on This email address is being protected from spambots. You need JavaScript enabled to view it.

Security

We endeavour to take all reasonable steps to protect your personal information.  However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.

Your rights

You have the right to ask us not to process your personal data for marketing purposes.  We will aim to inform you before collecting your data if we intend to use your data for such purposes or we intend to disclose your information to any third party for such purpose.  You can exercise your right to prevent this happening by checking certain boxes on the forms we use to collect your data.  

General

You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10.  Any request should be sent to:

Data Controller
The Careline
219 Kensignton High Street,
London, W8 6BD

Agencies which can provide help and support

Able Community Care:
01603 764567
www.uk-care.com
Arrange live-in carers for an elderly or disabled person in the UK.

Age UK Advice Line
to 0800 678 1602
www.ageuk.org.uk
Information and advice for older people

Alzheimers Society:
Helpline 0300 222 1122
www.alzheimers.org.uk
Information, support, advice and referrals to appropriate organisations.

The Cinnamon Trust:
01736 757900
www.cinnamon.org.uk
National charity for elderly or terminally ill people and their pets. Network of volunteers who can visit homebound owners to take dogs for daily walks, foster pet as one of their family when owners face time in hospital, take pets to the vet, by pet food, clean budgie cage, have national register of nursing homes and residential homes and sheltered housing for elderly that will accept residents and their pets. Can arrange care of pets when owners die.

Reengage
0800 716 543
https://www.reengage.org.uk/
To enable very elderly people living alone to enjoy social contact, bringing companionship into their lives. Independent self run groups of volunteers and elderly housebound people are formed in a particular area. Once a month on a Sunday afternoon, each group (of some 6 volunteers and 8-10 elderly people) meets in the home of a volunteer host.

Different Strokes:
0345 130 7172 / 01908 317618
www.differentstrokes.co.uk
Registered charity providing unique free services to younger stroke survivors throughout the UK. Helps stroke survivors of working age to optimize their recovery, take control of their own lives and regain as much independence as possible by offering rehabilitative services, information and advice. Network of different stroke exercise groups, telephone helpline, counselling network.

Elder Abuse Response:
0808 808 8141
www.elderabuse.org.uk
Helpline offering information and support for anyone concerned about the abuse of an older person.

Elderly Accommodation Counsel:
First Stop Advice for Older People 0800 377 7070
www.housingcare.org
Helpline for older people, families and agencies. Guidance, advice and information to help callers choose and fund the accommodation most suited to their needs. Maintain a national database of all forms of accommodation for older people.

Dementia UK:
0800 888 6678
www.dementiauk.org
Telephone or email advice and support for family carers, people with dementia and professionals provided by experienced Admiral nurses.

Friends of the Elderly:
020 7730 8263
email: This email address is being protected from spambots. You need JavaScript enabled to view it.
www.fote.org.uk
To support older people, often frail, confused or with dementia, to maintain a level of independence and choice by providing a complete range of services for them, provides home visiting services, run day centre facilities.

Grandparents Apart - Self Help Group Scotland:
0141 882 5658
www.grandparentsapart.co.uk
Support for grandparents apart from their grandchildren.

Grandparents Plus
0300 123 7015
www.grandparentsplus.org.uk
National charity which champions the vital role of grandparents and the wider family in children's lives - especially when they take on the caring role in difficult family circumstances.

IndependentAge (new brand name of the Royal United Kingdom Beneficent Association (RUKBA)
0800 319 6789
www.independentage.org
Charity that champions independence for older people. Aims to help older people on low incomes to live independently with dignity and peace of mind by providing a regular extra income, grants for emergencies, equipment to aid independence, support and friendship of volunteers, nursing and residential care and help with fees.

National Federation of Women’s Institutes:
020 7371 9300
www.thewi.org.uk 
Arrange monthly meetings with speakers, demonstrations, activities, learning experiences for women.
Wales Office: 02920 221712

OMEGA
01743 245088
www.omega.uk.net
Work with family care-givers, people nearing the end of life, bereaved, socially isolated individuals, frail and the elderly.  Information and support and The Chatterbox telephone befriending service.

onHand
0203 488 2912
www.beonhand.co.uk
Trusted volunteers are matched to older adults who need help at home, shopping, tech lessons, gardening, small jobs, cup of tea etc. £10 an hour.
Covering the London area. 

OPAAL
www.opaal.org.uk
Supporting independent advocacy services for older people. Website includes list of advocacy services across the country.

PAPAS - People & Pets Advocates
0300 666 3999
www.papas.org.uk 
A Not-For-Profit-Organisation who are establishing an infrastructure of volunteers to support people by sharing the care of their pets during a health crisis and difficult times. Through a network of volunteers, PAPAS offers free practical help such as dog walking, respite petcare, fostering, dog and cat grooming, transporting pets to the vets and basic medical pet care.  

Pets As Therapy:
01865 671440
www.petsastherapy.org
Provide therapeutic visits to hospitals, hospices, nursing and care homes, special needs schools, and a variety of other venues by volunteers with their own friendly temperament tested cats and dogs.

Ramblers Association:
020 7339 8500 – Ring for details of local group.
www.ramblers.org.uk

Relatives and Residents Association:
020 7359 8136
www.relres.org
Telephone advice and support services for older people living in nursing and residential homes, and for their families and friends. Referrals to 25 local volunteer run groups across the UK. Local groups provide information and enable people to share experiences.

Royal Voluntary Service:
0845 608 0122
www.royalvoluntaryservice.org.uk/get-help
RVS has more than 35,000 volunteers who help support older people stay independent at home and active in their communities. It's that practical little bit of help that makes all the difference, whether at home, getting them where they want to go, bringing people together through social activities or supporting them in hospital. Their aim is to provide the support that enables older people to live independent and fulfilled lives. (Find details of your local RVS through the website)

The Silver Line:
0800 4 70 80 90
www.thesilverline.org.uk
Free confidential helpline providing information, friendship, advice to people aged 55 and over. Open 24hrs a day every day of the year. Can link callers to local groups and services, offer regular befriending calls, protect and support those who are suffering abuse and neglect.

The Stroke Association:
0303 3033 100
www.stroke.org.uk
Information, advice, latest research, Talkstroke discussion forum.

Stroke Support Group
www.strokenetwork.org
For all types of stroke online community and information

St. Vincent de Paul Society:
020 7703 3030
This email address is being protected from spambots. You need JavaScript enabled to view it.
www.svp.org.uk
To support the needy and marginalized by person to person contact. Activities include helping the elderly, sick, unemployed, lonely, bereaved.

Thrive:
0118 988 5688
www.thrive.org.uk
Thrive is a small national charity that uses gardening to change the lives of disabled and older people. Thrive has two gardening projects, one near Reading in Berkshire and one in Battersea Park, South London. Thrive also supports around 900 gardening projects in England and the Irish Republic and can put people in touch with a project in their local area

Wavelength:
01708 621 101
www.wavelength.org.uk
159a High Street, Hornchurch, Essex RM11 3YB
Provides radio and television facilities for the housebound and the aged unable to afford them.

Useful websites

www.laterlife.com - Information for over 50s includes features, travel, health, leisure, retirement courses, jobs and working in later life.